Return and Refund Policy

It is important to us that you are satisfied with your CogniSHIELD product purchase. We have a 90-day money back guarantee if you are not completely satisfied, which means you have 90 calendar days after receiving your item to contact us if you are not satisfied for any reason.  

Contact customer service if you are not satisfied for any reason at support@cognishield.com.

  1. You will need to email us a copy of the receipt or proof of purchase.  
  2. Once your purchase is verified, we’ll contact you until your issue is resolved or a refund is issued.

    Returns 

    We do not accept the return of the physical product for any reason. Items sent back to us will not be accepted. 

    Damages and issues

    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photographs of the issue are always appreciated. Please contact us at support@cognishield.com.

    Refunds 

    If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve initiated your refund, please contact us at support@cognishield.com.